Locking or Crashing? ACDSee initial install errors.

There are two fixes for initial install errors (which usually occur when ACDSee doesn't finish the cataloging process). Try the first, then restart Photo Manager. If that doesn't resolve the problem, then, try the second. Neither will cause you to lose any data.

This help can fix these issues:

I bought & installed ACDSee Photo Manager 9/10. I installed everything as indicated with no apparent problems. However, now when I try to start the program, it crashes & refuses to open.

Another situation that we've experienced is that after awhile - the software crashes & locks up... these instr's will also work in that case too.

First Possible Solution:

You are going to delete the .cdx files in the database, the .cdx files are the thumbnails files the database generates and they can become corrupt therefore we can delete them with out effecting any database information, The steps for that are as follows.
(only do one of these depending on which software you have)

Recovering from crashes. Deleting the cdx files.

Second Possible Solution:

If the software crashes after install - this has also worked to resolve problems - but the above usually resolves the problem -

(Before doing this - did you save your database in a custom location? If so, then the settings are removed so ACDSee will point toward the default location therefore you will have to load ACDSee click on the Tools menu then select Options and click on Database and point the database back to the custom location.)

ACDSee gives me an Error message after install --

Registry Tool to Delete User Settings